Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help!
Returns
- You have 30 days from the date of delivery to return an item.
- Items must be unused, unworn, and in their original packaging.
- Sale items and gift cards are non-returnable.
Refunds
- Once we receive and inspect your return, we will notify you via email.
- If approved, your refund will be processed within 5–7 business days.
- Refunds are issued to the original payment method.
Exchanges
- We offer free exchanges for defective or damaged items.
- To request an exchange, contact us within 7 days of receiving your order.
How to Return
- Email us at support@auplorea.com with your order number and reason for return.
- We will send you a return shipping label.
- Pack the item securely and drop it off at your nearest shipping location.
Questions?
Contact us at support@auplorea.com. We typically respond within 24 hours.