Help & Guides
Help & Guides
Welcome to our Help Center! Find answers to common questions below.
Orders & Shipping
- How do I track my order? — You will receive a tracking link via email once your order is shipped.
- How long does shipping take? — Standard shipping takes 5–10 business days.
- Can I change my order after placing it? — Please contact us within 24 hours of placing your order.
Returns & Refunds
- What is your return policy? — We accept returns within 30 days of delivery.
- How do I start a return? — Email us at support@auplorea.com with your order number.
- When will I get my refund? — Refunds are processed within 5–7 business days.
Payments
- What payment methods do you accept? — We accept all major credit cards, PayPal, and Shop Pay.
- Is my payment information secure? — Yes, all transactions are encrypted and secure.
Contact Us
Still have questions? Reach out to us:
- Email: support@auplorea.com
- We typically respond within 24 hours.