Response Time

Our Response Time

We value your time and are committed to getting back to you as quickly as possible. Below is a guide to our typical response times across different support channels.

Email Support

We respond to all email inquiries within 24–48 hours on business days. Please email us at support@auplorea.com.

Live Chat

Our live chat is available during business hours. We typically respond within a few minutes when agents are online.

Social Media

Messages sent via our social media channels are usually answered within 24 hours.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed

Please Note

During peak seasons, holidays, or promotional events, response times may be slightly longer. We appreciate your patience and will always do our best to assist you promptly.

Thank you for shopping with Auplorea!