Frequently Asked Questions (FAQ)

Orders & Payments

How do I place an order?

Simply browse our store, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Can I cancel or modify my order after placing it?

We process orders quickly to ensure fast delivery. If you need to cancel or modify an order, please contact us as soon as possible at support@auplorea.com. We cannot guarantee changes once an order has entered processing.

Shipping & Delivery

Do you offer free shipping?

Yes. We offer FREE standard shipping on all orders within the United States.

How long does order processing take?

Orders are typically processed within 1–3 business days.

How long does shipping take?

After processing, most orders are delivered within 5–10 business days.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Do you ship internationally?

We primarily serve customers within the United States.

Returns & Refunds

What is your return policy?

We accept eligible returns within the period specified in our Return & Refund Policy. Items must be unused, in their original condition, and returned with original packaging when applicable.

How do I request a return?

Please contact our support team at support@auplorea.com with your order number and reason for the return. We will provide return instructions.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are typically processed within several business days. Processing times may vary depending on your payment provider.

Products

Are your products new?

Yes. All products sold through Auplorea are new unless otherwise clearly stated on the product page.

Will the product look exactly like the pictures?

We make every effort to display product colors and details accurately. However, slight variations may occur due to screen settings, lighting, or manufacturing updates.

What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include your order number along with photos of the item and packaging. Our team will review the issue and assist you promptly.

Account & Security

Do I need an account to place an order?

No. Customers may be able to check out as guests depending on the available checkout options.

Is my payment information secure?

Yes. We use secure payment processing systems and industry-standard security measures to help protect your information.

Customer Support

How can I contact customer support?

You can reach our support team using the contact information below:

Auplorea

Address:
378 Syosset-Woodbury Rd
Woodbury, New York 11797
United States

Phone: +1 (516) 921-3900

Email: support@auplorea.com

What are your customer support hours?

Our support team aims to respond to inquiries within 24–48 business hours.

Thank you for shopping with Auplorea. We appreciate your business and are committed to providing a smooth and enjoyable shopping experience.